Aprendizaje automático y PYMES: Oportunidades para el mejoramiento del proceso de toma de decisiones

Contenido principal de artículos

Enrique José De la Hoz Domínguez https://orcid.org/0000-0003-2531-6389
Tomás José Fontalvo Herrera https://orcid.org/0000-0003-4642-9251
Adel Alfonso Mendoza Mendoza https://orcid.org/0000-0002-4278-1226

Palabras clave

PYMES, aprendizaje automático, toma de decisiones, gestión

Resumen


Objetivo: Revisar que aprendizaje automático está transformando la forma que las grandes empresas desarrollan las relaciones con sus clientes, diseñan sus productos y gestionan los recursos humanos. Lo anterior como resultado de una transformación digital que consecuentemente generará ventajas competitivas para aquellas empresas que rápidamente puedan adaptar sus estrategias de negocios a los últimos desarrollos tecnológicos. Sin embargo, está demostrado que las PYMES acogen lentamente las innovaciones tecnológicas, asumiendo de esta forma un riesgo de perder las oportunidades que el Aprendizaje Automático les ofrece.  Resultados y Conclusiones: Se identificaron y describieron las oportunidades que el Aprendizaje Automático ofrece a las PYMES, relacionando las dimensiones de negocio y tecnología. En primer lugar, se desarrolla una revisión de literatura. Después, se describe en detalle las diferentes perspectivas en las cuales la adopción de un proceso de toma de decisiones mejorado conlleva a un mejoramiento del desempeño organizacional. Finalmente se dan recomendaciones para el desarrollo de procesos de toma decisiones basados en Aprendizaje Automático.


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