El apoyo social en estudiantes universitarios y su relación con las comunicaciones cara a cara y las comunicaciones mediadas por las Tecnologías de la Información y la Comunicación (TIC)

Camilo Madariaga, José Eduardo Lozano J.

Resumen


Partiendo de que el apoyo social es provisto tanto en comunicaciones cara a cara como en aquellas mediadas por las TIC; el presente artículo analiza la forma en que desde ambos modelos de comunicación este se da en un grupo de estudiantes universitarios. La información se recolectó con la escala Assis. Los apoyos material y emocional se recibieron mayoritariamente por la comunicación cara a cara, lo que sugiere que es la modalidad predominante tanto en hombres como mujeres (60,1 %) para su provisión social. Sin embargo, que el apoyo informativo sea más recibido por la comunicación mediada por las TIC, pone de relieve su alto nivel de penetración social y su impacto en las formas de interactuar. Se estableció que la existencia de una relación entre el apoyo emocional y el sexo es mayor en mujeres. Lo mismo ocurre entre su provisión y la edad, especialmente en personas más jóvenes, y aunque se esperaba hallar una relación entre la edad y las modalidades de comunicación, al final no se estableció. Para los universitarios ambos modelos de comunicación son complementarios y facilitan la provisión de apoyo de manera integral, en un continuo. Abstract Given that social support is provided in face-to-face communications and ICT mediated communication, this article discusses the types of social support from both communication models in a group of college students. The information was collected with Assis scale. The material and emotional support is mainly given by the face-to-face communication, suggesting that is the predominant form, both men and women (60.1%) for the provision of social support. However, the informational support is more received by mediated communication ICT, demonstrating its high level of social penetration and its impact on ways of interacting. The existence of a relationship between emotional support and sex was established, being higher in women. Similarly between its provision and age, being higher in younger people and, finally, although was expected to find a relationship between age and modes of communication, this was not established. For university students both communication models are complementary and facilitate the provision of support holistically, in a continuum.

Palabras clave


Apoyo social; Comunicación cara a cara; Comunicación online; TIC.

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