Action plan related to the labor climate useful for the organizational development of a logistics services company
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Keywords
Labor climate, organizational development, logistic services company
Abstract
Objective: this paper aims to make a diagnosis related to the organizational labor climate in order to suggest an action plan useful for the organization. Method: the case study, phenomenology through interviews, observation and analysis of documents, were used as method. Results and discussions: the data collected intends to discover not only the organizational competitive advantage, but also all those opportunity areas; both administratively and technologically, as well as in human processes. The results show that organizational development is considered as an administrative tool to increase productivity, reduce risks and ambiguities in processes as well as to generate changes in the organization through continuous improvement diagnostics. Conclusions: the labor climate has a direct impact on organizations’ efficiency and effectiveness and on their staff’s job performance.
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