Processes innovation: practice study related to Aguas de Cartagena S.A. E.S.P. “ACUACAR”
Main Article Content
Keywords
Process innovation, technology, productivity
Abstract
Objective: this paper aims to determine the consequences of processes innovation and technology in corporate productivity based on management improvements solutions in order to eliminate the losses shown by Aguas de Cartagena S.A. E.S.P. processes. Method: a quantitative approach based on the positivist paradigm is conducted. In order to test the hypothesis: the innovation of processes and technology results in business productivity, the Lean Production methodology and different descriptive statistics techniques were applied. The exploratory and longitudinal ad hoc design in the field of process management, using documentary review, observation, time measurement and factor analysis of variance as auxiliary instruments were suggested. Results: only innovations in processes exert a decisive influence on productivity; but not technological innovations, whose impact on process optimization turned out to be very limited. Discussion: it is inferred that the precise route for continuous improvement is not feasible by the incorporation of technological attributes in the processes, but by the power of organizational culture, the solidity of managerial leadership and the management of innovation and knowledge. Conclusions: the study corroborates that process innovation has a positive influence on productive improvement and rules out the possibility that technological innovations are a determining factor in business productivity.
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References
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Atal, V. & Bar, T. (2010). Prior art: To search or not to search. International Journal of Industrial Organization, 28(5), 507–521. DOI: https://doi.org/10.1016/j.ijindorg.2009.12.002
Baldwin, C. & Von-Hippel, E. (2011). Modeling a paradigm shift: From producer innovation to user and open collaborative innovation. Organization Science, 22(6), 1399–1417. DOI: https://www.jstor.org/stable/41303133
Barlow, J., Bayer, S. & Curry, R. (2006). Implementing complex innovations in fluid multi-stakeholder environments: Experience of Telecare. Technovations, 26(3), 396-406. DOI: https://doi.org/10.1016/j.technovation.2005.06.010
Bettis, R., Helfat, C. & Shaver, J. (2016). The necessity, logic, and forms of replication. Strategic Management Journal, 37(11), 2193–2203. DOI: https://doi.org/10.1002/smj.2580
Botero-Botero, L. & Álvarez-Villa, M. (2003). Identificación de Pérdidas en el Proceso Productivo de la Construcción. Revista Universidad EAFIT, 130, 65-78. Recuperado de http://publicaciones.eafit.edu.co/index.php/revista-universidad-eafit/article/view/911
Caro-Paz, R. & González, D. (2015). Administración de las operaciones. 1ª ed. Mar del Plata, Argentina: Ediciones Facultad de Ciencias Económicas y Sociales Universidad Nacional del Mar del Plata.
Chappin, E. & Ligtvoet, A. (2014). Transition and transformation: A bibliometric analysis of scientific networks researching socio-technical change. Renewable and Sustainable Energy Reviews, 30, 715-723. DOI: https://doi.org/10.1016/j.rser.2013.11.013
Chatterji, A. & Fabrizio, K. (2014). Using users: When does external knowledge enhance corporate product innovation? Strategic Management Journal, 35(10), 1427–1445. DOI: https://doi.org/10.1002/smj.2168
Coffano, M. & Tarasconi, G. (2014). CRIOS–Patstat database: Sources, contents and access rules (CRIOS Working Paper No. 1). Milan, Italy: Center for Research on Innovation, Organization and Strategy, Bocconi University. DOI: https://doi.org/10.2139/ssrn. 2404344.
Corsino, M., Mariani, M. & Torrisi, S. (2019). Firm strategic behavior and the measurement of knowledge flows with patent citations. Strategic Management Journal, 40(7)1–30. DOI: https://doi. org/10.1002/smj.3016.
Cruz, R. & Koch, S. (2015). Reading and evaluating quantitative research in body psychotherapy. International Body Psychotherapy Journal, 12(2), 154-172. Recuperado de https://www.ibpj.org/archive.php
Dahlander, L. & Gann, D. (2010). How open is innovation? Research Policy, 39(6), 699-709. DOI: http://dx.doi.org/10.1016/j.respol.2010.01.013
Dalvano, L. & Hidalgo, A. (2012). Innovation management techniques and development degree of innovations process in service organizations. R&D Management, 42(1), DOI: https://doi.org/10.1111/j.1467-9310.2011.00663.x
Damanpour, F., Walker, R. & Avellaneda, C. (2009). Combinative Effects of Innovation Types and Organizational Performance: A longitudinal Study of service organizations. Journal of Management Studies, 46(6), 650-675. DOI: https://doi.org/10.1111/j.1467-6486.2008.00814.x
Deming, E. (2007). Calidad, competitividad y productividad. Málaga, España: Ediciones Díaz de Santos.
Garzón, M. (2018). La capacidad dinámica de aprendizaje. Desarrollo Gerencial, 10(1), 29-47. DOI: https://doi.org/10.17081/dege.10.1.3009.
Hollon, S. (2006). Randomized clinical trials. En Norcross, J., Beutler, L., & Levant, R. (Eds.) Evidence-based practices in mental health. Washington, DC: American Psychological Association.
Huh. J, Delorme, D. & Reid, L. (2006). Perceived third-person effects and consumer attitudes on preventing and banning DTC advertising. Journal of Consumer Affairs, 40(1), 90-116. Recuperado de https://www.jstor.org/stable/2386056
Jensen, M., Johnson, B., Lorenz, E. & Lundvall, B. (2007). Forms of knowledge modes of innovation. Research Policy, 36(5), 680-693. DOI: https://doi.org/10.1016/j.respol.2007.01.006
Lampe, R. (2012). Strategic citation. The Review of Economics and Statistics, 94(1), 320–333. DOI: https://doi.org/10.1162/REST_a_00159
Laursen, K. & Salter, A. (2014). The paradox of openness: Appropriability, external search and collaboration. Research Policy, 43(5), 867–878. DOI: https://doi.org/10.1016/j.respol.2013.10.004
Leiponen, A. & Helfat, C. (2010). Innovation objectives, knowledge sources, and the benefit of breadth. Strategic Management Journal, 31(2), 224–236. DOI: https://doi.org/10.1002/smj.807
Martin, W. & Bridgmon, K. (2012). Research methods for the social sciences, Quantitative and statistical research methods-from hypothesis to results. Somerset, NJ: Wiley. Recuperado de https://n9.cl/8gf4
Mendoza-Betin, J. (2018). Capacidades dinamicas: Un analisis empírico de su naturaleza. Revista MLS Educational Research (MLSER), 2(2), 76-92. Recuperado de https://www.mlsjournals.com/Educational-Research-Journal/article/view/80/185
Nonaka, I. & Noburo, K. (1998). The concept of “Ba”: Building a foundation for knowledge creation. California Management Review. 40(3), 40-54.DOI: https://doi.org/10.2307%2F41165942
ISO 9001. (2000). Norma ISO 9001:2000 Sistemas de Gestión de Calidad. Requisitos. Recuperado de https://iso9001calidad.com/iso-9001-2015-sistemas-gestion-calidad-requisitos-21.html
ISO 9001. (2015). Norma ISO 9001:2015. Sistemas de Gestión de Calidad. Requisitos. Recuperado de https://www.iso.org/obp/ui/#iso:std:iso:9001:ed-5:v1:es
Permana, A., Laksmana A. & Ellitan, L. (2017). The effect of environmental dynamism, dynamic managerial capabilities, and deliberate organizational learning on the SME performance with dynamic capabilities as mediator variable. International Journal of Advanced Research (IJAR), 5(7), 540-551. DOI: http://dx.doi.org/10.21474/IJAR01/4750
Robayo-Acuña, P. (2016). La innovación como proceso y su gestión en la organización: una aplicación para el sector gráfico colombiano. Suma de negocios, 7(16), 125–140. DOI: https://doi.org/10.1016/j.sumneg.2016.02.007
Shu-Mei, T. & Pei-Shan, L. (2014). The effect of knowledge management capability and dynamic capability on organizational performance. Journal of Enterprise Information Management, 27(2), 158-179. DOI: https://doi.org/10.1108/JEIM-05-2012-0025.
Steensma, H. Chari, M. & Heidl, R. (2015). The quest for expansive intellectual property rights and the failure to disclose known relevant prior art. Strategic Management Journal, 36(8), 1186–1204. DOI: https://doi.org/10.1002/smj.2279
SIT Innovation. (2019). Método de innovación organizacional. Recuperado de http://es.sitsite.com/metodo/
Vasileiou, K., Barnett, J. & Young, T. (2013). The Production and use of Evidence in Health Care Service Innovation: A Qualitative Study. Evaluation & the Health Professions, 36(1), 93-105. DOI: https://doi.org/10.1177/0163278712449622
Wadhwa, A. & Kotha, S. (2006). Knowledge Creation through External Venturing: Evidence from the Telecommunications Equipment Manufacturing Industry. Academy of Management Journal, 49(4), 819-835. DOI: https://www.jstor.org/stable/20159800
Wadhwa, A., Bodas I. & Sarkar, M. (2017). the paradox of openness and value protection strategies: Effect of extramural R&D on innovative performance. Organization Science, 28(5), 873–893. DOI: https://doi.org/10.1287/orsc.2017.1145
Wensing, M., Bosch, M. & Grol, R. (2010). Developing and selecting interventions for translating knowledge to action. Canadian Medical Association Journal, 182(2), 85-90. DOI: https://doi.org/10.1503/cmaj.081233
Alarcón, L. & Campero, M. (1999). Administración de proyectos civiles. Santiago, Chile: Ediciones Universidad Católica de Chile.
Alarcón, L. (1997). Lean construction. Rotterdam, Holanda: Balkema publishers.
Álvarez, K., Serrano, L. & Bravo, E. (2017). Innovación en Salud: revisión de literatura científica de la última década. Dimensión Empresarial, 15(1), 43-61. DOI: http://dx.doi.org/10.15665/rde.v15i1.559
Arora, A., Cohen, W. & Walsh, J. (2016). The acquisition and commercialization of invention in American manufacturing: Incidence and impact. Research Policy, 45(6), 1113–1128. DOI: https://doi.org/10.1016/j.respol.2016.02.005
Atal, V. & Bar, T. (2010). Prior art: To search or not to search. International Journal of Industrial Organization, 28(5), 507–521. DOI: https://doi.org/10.1016/j.ijindorg.2009.12.002
Baldwin, C. & Von-Hippel, E. (2011). Modeling a paradigm shift: From producer innovation to user and open collaborative innovation. Organization Science, 22(6), 1399–1417. DOI: https://www.jstor.org/stable/41303133
Barlow, J., Bayer, S. & Curry, R. (2006). Implementing complex innovations in fluid multi-stakeholder environments: Experience of Telecare. Technovations, 26(3), 396-406. DOI: https://doi.org/10.1016/j.technovation.2005.06.010
Bettis, R., Helfat, C. & Shaver, J. (2016). The necessity, logic, and forms of replication. Strategic Management Journal, 37(11), 2193–2203. DOI: https://doi.org/10.1002/smj.2580
Botero-Botero, L. & Álvarez-Villa, M. (2003). Identificación de Pérdidas en el Proceso Productivo de la Construcción. Revista Universidad EAFIT, 130, 65-78. Recuperado de http://publicaciones.eafit.edu.co/index.php/revista-universidad-eafit/article/view/911
Caro-Paz, R. & González, D. (2015). Administración de las operaciones. 1ª ed. Mar del Plata, Argentina: Ediciones Facultad de Ciencias Económicas y Sociales Universidad Nacional del Mar del Plata.
Chappin, E. & Ligtvoet, A. (2014). Transition and transformation: A bibliometric analysis of scientific networks researching socio-technical change. Renewable and Sustainable Energy Reviews, 30, 715-723. DOI: https://doi.org/10.1016/j.rser.2013.11.013
Chatterji, A. & Fabrizio, K. (2014). Using users: When does external knowledge enhance corporate product innovation? Strategic Management Journal, 35(10), 1427–1445. DOI: https://doi.org/10.1002/smj.2168
Coffano, M. & Tarasconi, G. (2014). CRIOS–Patstat database: Sources, contents and access rules (CRIOS Working Paper No. 1). Milan, Italy: Center for Research on Innovation, Organization and Strategy, Bocconi University. DOI: https://doi.org/10.2139/ssrn. 2404344.
Corsino, M., Mariani, M. & Torrisi, S. (2019). Firm strategic behavior and the measurement of knowledge flows with patent citations. Strategic Management Journal, 40(7)1–30. DOI: https://doi. org/10.1002/smj.3016.
Cruz, R. & Koch, S. (2015). Reading and evaluating quantitative research in body psychotherapy. International Body Psychotherapy Journal, 12(2), 154-172. Recuperado de https://www.ibpj.org/archive.php
Dahlander, L. & Gann, D. (2010). How open is innovation? Research Policy, 39(6), 699-709. DOI: http://dx.doi.org/10.1016/j.respol.2010.01.013
Dalvano, L. & Hidalgo, A. (2012). Innovation management techniques and development degree of innovations process in service organizations. R&D Management, 42(1), DOI: https://doi.org/10.1111/j.1467-9310.2011.00663.x
Damanpour, F., Walker, R. & Avellaneda, C. (2009). Combinative Effects of Innovation Types and Organizational Performance: A longitudinal Study of service organizations. Journal of Management Studies, 46(6), 650-675. DOI: https://doi.org/10.1111/j.1467-6486.2008.00814.x
Deming, E. (2007). Calidad, competitividad y productividad. Málaga, España: Ediciones Díaz de Santos.
Garzón, M. (2018). La capacidad dinámica de aprendizaje. Desarrollo Gerencial, 10(1), 29-47. DOI: https://doi.org/10.17081/dege.10.1.3009.
Hollon, S. (2006). Randomized clinical trials. En Norcross, J., Beutler, L., & Levant, R. (Eds.) Evidence-based practices in mental health. Washington, DC: American Psychological Association.
Huh. J, Delorme, D. & Reid, L. (2006). Perceived third-person effects and consumer attitudes on preventing and banning DTC advertising. Journal of Consumer Affairs, 40(1), 90-116. Recuperado de https://www.jstor.org/stable/2386056
Jensen, M., Johnson, B., Lorenz, E. & Lundvall, B. (2007). Forms of knowledge modes of innovation. Research Policy, 36(5), 680-693. DOI: https://doi.org/10.1016/j.respol.2007.01.006
Lampe, R. (2012). Strategic citation. The Review of Economics and Statistics, 94(1), 320–333. DOI: https://doi.org/10.1162/REST_a_00159
Laursen, K. & Salter, A. (2014). The paradox of openness: Appropriability, external search and collaboration. Research Policy, 43(5), 867–878. DOI: https://doi.org/10.1016/j.respol.2013.10.004
Leiponen, A. & Helfat, C. (2010). Innovation objectives, knowledge sources, and the benefit of breadth. Strategic Management Journal, 31(2), 224–236. DOI: https://doi.org/10.1002/smj.807
Martin, W. & Bridgmon, K. (2012). Research methods for the social sciences, Quantitative and statistical research methods-from hypothesis to results. Somerset, NJ: Wiley. Recuperado de https://n9.cl/8gf4
Mendoza-Betin, J. (2018). Capacidades dinamicas: Un analisis empírico de su naturaleza. Revista MLS Educational Research (MLSER), 2(2), 76-92. Recuperado de https://www.mlsjournals.com/Educational-Research-Journal/article/view/80/185
Nonaka, I. & Noburo, K. (1998). The concept of “Ba”: Building a foundation for knowledge creation. California Management Review. 40(3), 40-54.DOI: https://doi.org/10.2307%2F41165942
ISO 9001. (2000). Norma ISO 9001:2000 Sistemas de Gestión de Calidad. Requisitos. Recuperado de https://iso9001calidad.com/iso-9001-2015-sistemas-gestion-calidad-requisitos-21.html
ISO 9001. (2015). Norma ISO 9001:2015. Sistemas de Gestión de Calidad. Requisitos. Recuperado de https://www.iso.org/obp/ui/#iso:std:iso:9001:ed-5:v1:es
Permana, A., Laksmana A. & Ellitan, L. (2017). The effect of environmental dynamism, dynamic managerial capabilities, and deliberate organizational learning on the SME performance with dynamic capabilities as mediator variable. International Journal of Advanced Research (IJAR), 5(7), 540-551. DOI: http://dx.doi.org/10.21474/IJAR01/4750
Robayo-Acuña, P. (2016). La innovación como proceso y su gestión en la organización: una aplicación para el sector gráfico colombiano. Suma de negocios, 7(16), 125–140. DOI: https://doi.org/10.1016/j.sumneg.2016.02.007
Shu-Mei, T. & Pei-Shan, L. (2014). The effect of knowledge management capability and dynamic capability on organizational performance. Journal of Enterprise Information Management, 27(2), 158-179. DOI: https://doi.org/10.1108/JEIM-05-2012-0025.
Steensma, H. Chari, M. & Heidl, R. (2015). The quest for expansive intellectual property rights and the failure to disclose known relevant prior art. Strategic Management Journal, 36(8), 1186–1204. DOI: https://doi.org/10.1002/smj.2279
SIT Innovation. (2019). Método de innovación organizacional. Recuperado de http://es.sitsite.com/metodo/
Vasileiou, K., Barnett, J. & Young, T. (2013). The Production and use of Evidence in Health Care Service Innovation: A Qualitative Study. Evaluation & the Health Professions, 36(1), 93-105. DOI: https://doi.org/10.1177/0163278712449622
Wadhwa, A. & Kotha, S. (2006). Knowledge Creation through External Venturing: Evidence from the Telecommunications Equipment Manufacturing Industry. Academy of Management Journal, 49(4), 819-835. DOI: https://www.jstor.org/stable/20159800
Wadhwa, A., Bodas I. & Sarkar, M. (2017). the paradox of openness and value protection strategies: Effect of extramural R&D on innovative performance. Organization Science, 28(5), 873–893. DOI: https://doi.org/10.1287/orsc.2017.1145
Wensing, M., Bosch, M. & Grol, R. (2010). Developing and selecting interventions for translating knowledge to action. Canadian Medical Association Journal, 182(2), 85-90. DOI: https://doi.org/10.1503/cmaj.081233
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Sep 20, 2019
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Mendoza-Betin, J. A. (2019). Processes innovation: practice study related to Aguas de Cartagena S.A. E.S.P. “ACUACAR” . Desarrollo Gerencial, 11(2), 1–20. https://doi.org/10.17081/dege.11.2.3477
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