Efecto de la Socialización Organizacional en el Engagement de Trabajadores Mexicanos: Claridad y Futuro

Contenido principal de artículos

José Luis Calderón-Mafud https://orcid.org/0000-0001-8888-2391
Manuel Pando-Moreno
Ma. de Lourdes Preciado-Serrano https://orcid.org/0000-0002-0329-808X
Cecilia Colunga-Rodríguez

Palabras clave

socialización organizacional, work engagement, comportamiento en el trabajo

Resumen

Introducción: En el estudio del comportamiento organizacional se destaca con más frecuencia la importancia del proceso de socialización organizacional, relacionado con la adaptación al trabajo y el desarrollo de las compe- tencias para el rol laboral; así como un interés creciente por los estados positivos en el trabajo como el work engagement (caracterizado por el vigor, dedicación y absorción) y que puede evidenciar la identificación del trabajador con la cultura de la organización.


Objetivo: Examinar el efecto de los dominios de la socialización organizacional sobre el work engagement que


reportan tener los trabajadores mexicanos de la muestra.


Método: Estudio transversal-correlacional analítico, mediante análisis de regresión con los datos  del  Inven- tario de Socialización Organizacional de Taormina (1994), y el Utrecht Work Engagement Scale, en su versión al español por Schaufeli, Bakker y Salanova (2006), en 187 trabajadores mexicanos.


Resultados: Los análisis de regresión mostraron que la combinación de la comprensión funcional y las perspec- tivas de futuro se combinan para la aparición del vigor (Beta .29, .21), la absorción (Beta .23, .23) y la dedicación al trabajo (Beta .34, .25) en los trabajadores de la muestra. Se encontró que los cuatro factores de la socialización organizacional correlacionan con el vigor (.35), la absorción (.34) y la dedicación (.47).


Conclusiones: En los trabajadores de la muestra la comprensión y las perspectivas de beneficios, generan efectos en el vigor, la absorción y la dedicación al trabajo. Se señala la importancia de la socialización en la aparición de engagement como antecedente y componente de la productividad y el bienestar en el trabajo.

Descargas

La descarga de datos todavía no está disponible.
Abstract 179 | PDF Downloads 120

Referencias

Allee, V. (1997). The knowledge evolution: Expanding organizational intelligence. Routledge.

Amidon, D. M. (1997). Innovation strategy for the knowledge economy: the Ken Awakening. United Kingdom: Routledge.

Autry, C. W., & Daugherty, P. J. (2003). Warehouse operations employees: linking person-organization fit, job satisfaction, and coping responses. Journal of Business Logistics, 24(1), 171-197. https://doi.org/10.1002/j.2158-1592.2003.tb00036.x

Bamford, M., Wong, C. A., & Laschinger, H. (2013). The influence of authentic leadership and areas of worklife on work engagement of registered nurses. Journal of nursing management, 21(3), 529-540. https://doi.org/10.1111/j.1365-2834.2012.01399.x

Bano, S., Vyas, K., & Gupta, R. (2015). Perceived Organisational Support and Work Engagement: A Cross Generational Study. Journal of Psychosocial Research, 10(2), 357-364.
https://search.proquest.com/openview/4a4f5b4e5a318c2537d429f3a-be8fe43/1?pq-origsite=gscholar&cbl=506336

Bauer, T., Morrison, M., Callister, Y., & Ferris, T. (1998). Organizational socialization: A review and directions for future research. Research in Personnel and Human Resources Management, 16, 149-214. https://www.researchgate.net/profile/Talya_Bauer/publication/44019010_Socialization_Research_A_Review_and_ Directions_for_Future_Research/links/54625be20cf2cb7e9da64d69/Socializa- tion-Research-A-Review-and-Directions-for-Future-Research.pdf

Bauer, T. N., & Erdogan, B. (2014). Delineating and reviewing the role of newcomer capital in organizational socialization. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 439-457. https://doi:10.1146/annurev-orgpsych-031413-091251

Bauer, T. N., Bodner, T., Erdogan, B., Truxillo, D. M., & Tucker, J. S. (2007). Newcomer adjustment during organizational socialization: a meta-analytic review of antece- dents, outcomes, and methods. Journal of Applied Psychology, 92(3), 707. https://pdxscholar.library.pdx.edu/cgi/viewcontent.cgi?referer=https://scholar.google.com/&httpsredir=1&article=1026&context=busadmin_fac

Borrego, Y. (2016). El Engagement en el trabajo: Antecedentes y resultados organi- zacionales. (Doctoral dissertation Tesis doctoral). Universidad de Huelva, Huelva. http://hdl.handle.net/10272/11948

Bravo, M., Gómez-Jacinto, T., & Montalbán, S. (2004). Inventario de Socialización Organizacional validado al español.
http://revistas.ibero.mx/psicologia/articulo_detalle.php?pageNum_paginas=2&totalRows_paginas=10&id_volumen=11&id_articulo=117&pagina=1&pagina=2

Cable, D. M., & Parsons, C. K. (2001). Socialization tactics and person-organization fit. Personnel Psychology, 54(1), 1-23. https://doi.org/10.1111/j.1744-6570.2001.tb00083.x

Calderón Mafud, J. L., Laca Arocena, F. A., Pando Moreno, M., & Pedroza Cabrera,
F. J. (2015). Relationship between Mexican Workers’ Organizational Sociali- zation and Commitment. Psicogente, 18(34), 267-277. http://doi.org/10.17081/psico.18.34.503

Chao, G. T., O’Leary-Kelly, A. M., Wolf, S., Klein, H. J., & Gardner, P. D. (1994). Organizational socialization: Its content and consequences. Journal of Applied Psychology, 79(5), 730. https://www.researchgate.net/profile/Howard_Klein2/publication/232462733_Organizational_Socialization_Its_Content_and_Conse-quences/links/0c96052d061d8460a9000000.pdf

Chen, G., Ployhart, R. E., Thomas, H. C., Anderson, N., & Bliese, P. D. (2011). The power of momentum: A new model of dynamic relationships between job satis- faction change and turnover intentions. Academy of Management Journal, 54(1), 159-181. https://doi.org/10.5465/amj.2011.59215089

Cooper-Thomas, H. D., & Anderson, N. (2006). Organizational socialization: A new theoretical model and recommendations for future research and HRM practices in organizations. Journal of Managerial Psychology, 21(5), 492-516. https://doi.org/10.1108/02683940610673997

Csikszentmihalyi, M. (1990). Flow: The psychology of optimal performance. NY: Cambridge UniversityPress.

Danielson, M. M. (2004). A theory of continuous socialization for organizational renewal. Human Resource Development Review, 3(4), 354-384. https://doi.org/10.1177%2F1534484304271528

De Dreu, C. K. (2007). Cooperative outcome interdependence, task reflexivity, and team effectiveness: a motivated information processing perspective. Journal of applied psychology, 92(3), 628. https://doi.org/10.1037/0021-9010.92.3.628

Decker, W. H., Calo, T. J., & Weer, C. H. (2012). Affiliation motivation and interest in entrepreneurial careers. Journal of Managerial Psychology, 27(3), 302-320. https://doi.org/10.1108/02683941211205835

Den, J., Chen, Q., Yang, S., & Xu, Y. (2017). Effect of Leaders’ Work Engagement on Followers’ Subjective Career Success: A Multi-Level Model. International Management Review, 13(2), 45-52. http://scholarspress.us/conferences/pdf/Health-Wuhan.pdf#page=40

Denison, D. R., & Mishra, A. K. (1995). Toward a theory of organizational culture and effectiveness. Organization Science, 6(2), 204-223. https://doi.org/10.1287/orsc.6.2.204

Ellis, A. M., Bauer, T. N., Mansfield, L. R., Erdogan, B., Truxillo, D. M., & Simon, L.
S. (2015). Navigating uncharted waters: Newcomer socialization through the lens of stress theory. Journal of Management, 41(1), 203-235. https://doi.org/10.1177%2F0149206314557525

Feldman, D. C. (1981). The multiple socialization of organization members. Academy of Management Review, 6(2), 309-318. https://doi.org/10.5465/amr.1981.4287859

Feldman, D. C., & Brett, J. M. (1983). Coping with new jobs: A comparative study of new hires and job changers. Academy of Management Journal, 26(2), 258-272. https://doi.org/10.5465/255974

Filstad, C. (2004). How newcomers use role models in organizational socia- lization. Journal of Workplace Learning, 16(7), 396-409. https://doi.org/10.1108/13665620410558297

Filstad, C. (2011). Organizational commitment through organizational sociali- zation tactics. Journal of Workplace Learning, 23(6), 376-390. https://doi.org/10.1108/13665621111154395

Fisher, C. D. (1986). Organizational socialization: An integrative review. Research in Personnel and Human Resources Management, 4(1), 101-145. http://faculty.babson.edu/krollag/org_site/org_theory/socialization_notes/fisher_integ.html

Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218. http://psycnet.apa.org/doi/10.1037/0003-066X.56.3.218

Gokul, A., Sridevi, G., & Srinivasan, P. T. (2012). The relationship between perceived organizational support, work engagement and affective commitment. AMET International Journal of Management, Vol 5. 29-37. http://www.ametjournal.com/attachment/ametjournal-4/Dev-Article-4-Gokul.pdf

Gregory, B. T., Harris, S. G., Armenakis, A. A., & Shook, C. L. (2009). Organiza- tional culture and effectiveness: A study of values, attitudes, and organiza- tional outcomes. Journal of Business Research, 62(7), 673-679. https://doi.org/10.1016/j.jbusres.2008.05.021

Hakanen, J. J., Perhoniemi, R., & Toppinen-Tanner, S. (2008). Positive gain spirals at work: From job resources to work engagement, personal initiative and work-unit innovativeness. Journal of Vocational Behavior, 73(1), 78-91. https://doi.org/10.1016/j.jvb.2008.01.003

Hesketh, B., & Myors, B. (1997). How should we measure fit in organisational psycho- logy-or should we? Australian Psychologist, 32(1), 71-76. https://researchers.mq.edu.au/en/publications/how-should-we-measure-fit-in-organisational-psy- chology-or-should-

Holton, E. F. (1996). The flawed four-level evaluation model. Human Resource Develo- pment Quarterly, 7(1), 5-21. https://doi.org/10.1002/hrdq.3920070103

Jones, G. R. (1986). Socialization tactics, self-efficacy, and newcomers’ adjustments to organizations. Academy of Management Journal, 29(2), 262-279. https://doi.org/10.5465/256188

Kahn, W. A. (1990). Psychological conditions of personal engagement and disenga- gement at work. Academy of Management Journal, 33(4), 692-724. https://doi.org/10.5465/256287

Klein, H. J., & Weaver, N. A. (2000). The effectiveness of an organizational-level orien- tation training program in the socialization of new hires. Personnel Psychology, 53(1), 47-66. https://doi.org/10.1111/j.1744-6570.2000.tb00193.x

Konstantellou, E. (2001). An Exploratory Investigation of Enjoyment at Work: A Cross-National Approach. (Unpublished Master Thesis). UK, University of Surrey.

Lapointe, É., Vandenberghe, C., & Boudrias, J. S. (2014). Organizational socialization tactics and newcomer adjustment: The mediating role of role clarity and affect- based trust relationships. Journal of Occupational and Organizational Psychology, 87(3), 599-624. https://doi.org/10.1111/joop.12065

Lisbona, A., Morales, J., & Palací, F. J. (2009). El engagement como resultado de la socialización organizacional. International Journal of Psychology and Psycholo- gical Therapy, 9(1). https://dialnet.unirioja.es/servlet/articulo?codigo=2873396

Louis, M. R. (1980). Surprise and sense making: What newcomers experience in entering unfamiliar organizational settings. Administrative Science Quarterly, 4(1), 226-251. https://doi.org/10.1300/J111V04N01_08

Lund, D. B. (2003). Organizational culture and job satisfaction. Journal of Business & IndustrialMarketing,18(3),219-236. https://doi.org/10.1108/0885862031047313

Luthans, F., Norman, S. M., Avolio, B. J., & Avey, J. B. (2008). The mediating role of psychological capital in the supportive organizational climate—employee perfor- mance relationship. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 29(2), 219-238. https://doi.org/10.1002/job.507

Macintosh, E. W., & Doherty, A. (2010). The influence of organizational culture on job satisfaction and intention to leave. Sport Management Review, 13(2), 106-117. https://doi.org/10.1016/j.smr.2009.04.006

Macsinga, I., Sulea, C., Sârbescu, P., Fischmann, G., & Dumitru, C. (2015). Engaged, Committed and Helpful Employees: The Role of Psychological Empowerment. Journal of Psychology, 149(3), 263-276. https://doi.org/10.1080/00223980.2013.874323

Mafud, J., Arocena, F., & Moreno, M. (2017). La autoeficacia como mediador entre el estrés laboral y el bienestar. Psicología y Salud, 27(1), 71-78. http://psicologiay-salud.uv.mx/index.php/psicysalud/article/view/2438/4291

Major, D. A., Kozlowski, S. W., Chao, G. T., & Gardner, P. D. (1995). A longitudinal investigation of newcomer expectations, early socialization outcomes, and the moderating effects of role development factors. Journal of Applied Psychology, 80(3), 418. http://psycnet.apa.org/doi/10.1037/0021-9010.80.3.418

Mäkikangas, A., Aunola, K., Seppälä, P., & Hakanen, J. (2016). Work engagement-team performance relationship: shared job crafting as a mod erator. Journal of Occupa- tional & Organizational Psychology, 89(4), 772-790. https://doi.org/10.1111/joop.12154

Maslach, C. (2001). What have we learned about burnout and health? Psychology & Health, 16(5), 607-611. https://doi.org/10.1080/08870440108405530

Maslach, C., Jackson, S. E., Leiter, M. P., Schaufeli, W. B., & Schwab, R. L. (1986).
Maslach burnout inventory (Vol. 21), Palo Alto, CA: Consulting Psychologists Press.

Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422. https://doi.org/10.1146/annurev.psych.52.1.397

May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77(1), 11-37. https://doi.org/10.1348/096317904322915892

McKinnon, J. L., Harrison, G. L., Chow, C. W., & Wu, A. (2003). Organizational culture: Association with commitment, job satisfaction, propensity to remain, and information sharing in Taiwan. International Journal of Business Studies, 11(1), 25. https://www.researchgate.net/profile/Chee_Chow/publication/266469757_Organizational_Culture_Association_with_Commitment_Job_Satisfaction_Propensity_to_Remain_and_Information_Sharing_in_Taiwan/links/54b3dcfa0cf26833efcfd83c/Organizational-Culture-As-sociation-withCommitment-Job-Satisfaction-Propensity-to-Remain-and-Infor- mation-Sharing-in-Taiwan.pdf

Meyer, J. P., Allen, N. J., & Topolnytsky, L. (1998). Commitment in a changing world of work. Canadian Psychology/Psychologie Canadienne, 39(1-2), 83. http://psycnet.apa.org/doi/10.1037/h0086797

Mitus, J. S. (2006). Organizational socialization from a content perspective and its effect on the affective commitment of newly hired rehabilitation counselors. Journal of Rehabilitation, 72(2), 12. https://www.researchgate.net/publi-cation/288468490_Organizational_socialization_from_a_content_perspective_ and_its_effect_on_the_affective_commitment_of_newly_hired_rehabilitation_counselors

Nelson, D. L., & Quick, J. C. (1991). Social support and newcomer adjustment in organizations: Attachment theory at work? Journal of Organizational Behavior, 12(6), 543-554. https://doi.org/10.1002/job.4030120607

Nonaka, L., Takeuchi, H., & Umemoto, K. (1996). A theory of organizational knowledge creation. International Journal of Technology Management, 11(7-8), 833-845. https://doi.org/10.1504/IJTM.1996.025472

Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: The contribution of perceived organizational support. Journal of Applied Psychology, 86(5), 825. https://s3.amazonaws.com/academia.edu.documents/37090660/Affective_commitment_to_the_organization_The_contri- bution_of_perceived_organizational_support.pdf?AWSAccessKeyId=AKIAI-WOWYYGZ2Y53UL3A&Expires=1535937344&Signature=Z3AU%2BlNT3KjLTdALB-TkY18afdwY%3D&response-content-disposition=inline%3B%20filename%3DA- ffective_commitment_to_the_organization.pdf

Rollag, K., Parise, S., & Cross, R. (2005). Getting new hires up to speed quickly. MIT Sloan Management Review, 46(2), 35. https://dialnet.unirioja.es/servlet/articu-lo?codigo=2169682

Saks, A. M. (1996). The Relationship Between the Amount and Helpfulness of Entry Thaining and Work Outcomes. Human Relations, 49(4), 429-451. https://doi.org/10.1177%2F001872679604900402

Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619. https://doi.org/10.1108/02683940610690169

Saks, A. M., & Gruman, J. A. (2018). Socialization resources theory and newcomers’ work engagement: a new pathway to newcomer socialization. Career Develo- pment International, 23(1), 12-32. https://doi.org/10.1108/CDI-12-2016-0214

Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate. Journal of Applied Psychology, 90(6), 1217. http://psycnet.apa.org/doi/10.1037/0021-9010.90.6.1217

San Park, J., & Hyun Kim, T. (2009). Do types of organizational culture matter in nurse job satisfaction and turnover intention? Leadership in Health Services, 22(1), 20-38. https://doi.org/10.1108/17511870910928001

Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701-716. https://doi.org/10.1177%2F0013164405282471

Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measu- rement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92. https://www.wilmars-chaufeli.nl/publications/Schaufeli/178.pdf

Schaufeli, W. B., Taris, T. W., & Van Rhenen, W. (2008). Workaholism, burnout, and work engagement: three of a kind or three different kinds of employee well- being? Applied Psychology, 57(2), 173-203. https://doi.org/10.1111/j.1464-0597.2007.00285.x

Schaufeli, W., & Salanova, M. (2007). Work engagement. Managing Social and Ethical Issues in Organizations, 135, 177. https://s3.amazonaws.com/academia.edu.documents/8418176/608_eng.pdf?AWSAccessKeyId=AKIAIWOWYYGZ2Y53U-L3A&Expires=1535937548&Signature=O28yBzNyNe6dQqM%2FOI%2B7e95O-t04%3D&response-content-disposition=inline%3B%20filename%3DWork_engagement.pdf

Schein, E. H. (1996). Culture: The missing concept in organization studies. Adminis-trative Science Quarterly, 41(2), 229-240. https://doi.org/10.2307/2393715

Schmidt, S. W. (2010). The Relationship between Job Training and Job Satisfaction: A Review of Literature. International Journal of Adult Vocational Education and Technology (Ijavet), 1(2), 19-28. https://doi.org/10.4018/javet.2010040103

Silverthorne, C. (2004). The impact of organizational culture and person-organization fit on organizational commitment and job satisfaction in Taiwan. Leadership & Organization Development Journal, 25(7), 592-599. https://doi.org/10.1108/01437730410561477

Simons, J. C., & Buitendach, J. H. (2013). Psychological capital, work engagement and organisational commitment amongst call centre employees in South Africa. SA Journal of Industrial Psychology, 39(2), 1-12. http://dx.doi.org/10.4102/sajip.v39i2.1071

Song, Z., Chon, K., Ding, G., & Gu, C. (2015). Impact of organizational socialization tactics on newcomer job satisfaction and engagement: Core self-evaluations as moderators. International Journal of Hospitality Management, 46, 180-189. https://doi.org/10.1016/j.ijhm.2015.02.006

Taormina, G. R., & Gao, J. (2008). Effects of Organizational Socialization on Work Enthusiasm in Two Chinese Cultures. In 65th Annual Meeting of the Academy of Management, Honolulu, USA. https://doi.org/10.1108/15587890880000405

Taormina, R. J. (1994). The organizational socialization inventory. International journal of Selection and Assessment, 2(3), 133-145. http://umir.umac.mo/jspui/bitstream/123456789/15713/1/10492_Taormina%20%26%20Gao%20(2005)%20Effects%20of%20Organizational%20Socialization%20on%20Work%20 Enthusiasm.pdf

Taormina, R. J. (1997). Organizational socialization: A multidomain, continuous process model. International Journal of Selection and Assessment, 5(1), 29-47. https://doi.org/10.1111/1468-2389.00043

Taormina, R. J. (2004). Convergent validation of two measures of organizational socialization. The International Journal of Human Resource Management, 15(1), 76-94. https://doi.org/10.1080/0958519032000157357

Taormina, R. J. (2009). Organizational socialization: the missing link between employee needs and organizational culture. Journal of Managerial Psychology, 24(7), 650-676. https://doi.org/10.1108/02683940910989039

Tierney, P., Bauer, T. N., & Potter, R. E. (2002). Extra-Role Behavior among Mexican Employees: The Impact of LMX, Group Acceptance, and Job Attitudes. Inter- national Journal of Selection and Assessment, 10(4), 292-303. https://doi.org/10.1111/1468-2389.00219

Tsai, Y. (2011). Relationship between organizational culture, leadership behavior and job satisfaction. BMC Health Services Research, 11(1), 98. https://doi.org/10.1186/1472-6963-11-98

Van Wingerden, J., Derks, D., & Bakker, A. B. (2017). The impact of personal resources and job crafting interventions on work engagement and performance. Human Resource Management, 56(1), 51-67. https://doi.org/10.1002/hrm.21758

Vandenberg, R. J., & Scarpello, V. (1994). A longitudinal assessment of the deter- minant relationship between employee commitments to the occupation and the organization. Journal of Organizational Behavior, 15(6), 535-547. https://doi.org/10.1002/job.4030150605

Wallach, E. (1983). Individuals and organization: the cultural match. Training and
Development Journal, 12, 28-36. https://psycnet.apa.org/record/1983-22213-
001

Wang, M., Kammeyer-Mueller, J., Liu, Y., & Li, Y. (2015). Context, socialization, and newcomer earning. Organizational Psychology Review, 5(1), 3-25. https://doi.org/10.1177%2F2041386614528832

Wanous, J. P. (1980). The Entry of Newcomers into Organizations. Michigan State Univ East Lansing Dept of Psychology. http://www.dtic.mil/dtic/tr/fulltext/u2/a091383.pdf

Wanous, J. P. (1992). Organizational entry: Recruitment, selection, orientation, and socialization of newcomers. Upper Saddle River, N. J.: Prentice Hall.

Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2009). Work engagement and financial returns: A diary study on the role of job and personal resources. Journal of Occupational and Organizational Psychology, 82(1), 183-200. https://doi.org/10.1348/096317908X285633